* You are viewing Posts Tagged ‘support’

Why Are Companies So Horrible At Pre-sales Customer Service?

Phone OperatorI have a standard rule of thumb: any product that sells with a warranty usually becomes a product I have specific questions about before I’m willing to make the purchase (especially technology/electronics). But what are my options for getting these questions answered? If I want answers now, I have to check out an FAQ. (Has anyone else noticed that FAQs answer your questions less often than not?)

Continue Reading »