* You are viewing Posts Tagged ‘customer-service’

No Worries, Netflix, You’re Doing Great

It seems that everyone and their dog is reporting on the shipping issues Netflix has been having for the past few days. So I figured I’d add my two cents: I don’t think it’s a big deal. Netflix, if you’re listening, don’t worry about crediting my account for the couple days I missed getting DVDs.

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Comcast Rewards You for Complaining Publicly

ComcastGood ol’ Michael Arrington of TechCrunch had an interesting weekend in which he learned how to minimize the classic ISP runaround (i.e., the customer service you get when your Internet stops working). He had 36 hours of downtime before, as he puts it, he lost his cool and posted to Twitter this message: “I am going to expend significant energy over the next three weeks trashing comcast.”

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The State of Phone Support: Not Good

Phone SupportPhone support: it’s all around us. Even with the Internet being last decade’s next big thing, somehow we’re still on the phone when we need help. And how is it? Has there been innovation? Improvement? Hardly.

In my experience, not much has changed with phone support in terms of today versus, say, ten years ago. And I’d say that, on average, I’m on the phone for support almost weekly (at least multiple times a month). Other options are available, of course, like email or chat.

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Why Are Companies So Horrible At Pre-sales Customer Service?

Phone OperatorI have a standard rule of thumb: any product that sells with a warranty usually becomes a product I have specific questions about before I’m willing to make the purchase (especially technology/electronics). But what are my options for getting these questions answered? If I want answers now, I have to check out an FAQ. (Has anyone else noticed that FAQs answer your questions less often than not?)

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