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Canceling Credit Cards: Why Not Online?

I recently canceled a couple credit cards and has to go through a tedious phone process to do so. You know the drill. Call the main 800 number, fumble through a horrible phone system, and then find the cancel option as the last possible selection in the option tree. In both cases, this transferred me to someone asking if I was sure I wanted to cancel only to then transfer me to an “account specialist” who would help me further.

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