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Comcast Rewards You for Complaining Publicly

ComcastGood ol’ Michael Arrington of TechCrunch had an interesting weekend in which he learned how to minimize the classic ISP runaround (i.e., the customer service you get when your Internet stops working). He had 36 hours of downtime before, as he puts it, he lost his cool and posted to Twitter this message: “I am going to expend significant energy over the next three weeks trashing comcast.”

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Comcast Unhappy with Google, Talking to Microsoft for a Better Deal

Comcast is busy negotiating with Microsoft so as to find a potential replacement for Google search on the Comcast.net portal. Comcast is the largest cable operator in the United States with over 24 million cable subscribers and is the second-largest high-speed Internet provider (second only to AT&T). Comcast.net receives around 15 million visitors per month and is one of the biggest non-Google sources of search queries handled by Google. Comcast is currently under contract with Google through the end of this year but appears to be less than satisfied for the following reasons:

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