Phone support: it’s all around us. Even with the Internet being last decade’s next big thing, somehow we’re still on the phone when we need help. And how is it? Has there been innovation? Improvement? Hardly.
In my experience, not much has changed with phone support in terms of today versus, say, ten years ago. And I’d say that, on average, I’m on the phone for support almost weekly (at least multiple times a month). Other options are available, of course, like email or chat.