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Unlimited Matters: Goodbye, Mozy. Hello, Carbonite.

About a month ago, I got the following email from Mozy:

Dear Mozy Customer,

Thanks for being a valued Mozy subscriber. For the first time since 2006, we’re adjusting the price of our MozyHome service and wanted to give you a heads up. As part of this change, we’re replacing our MozyHome Unlimited backup plan and introducing the following tiered storage plans:

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New Microsoft Ad: Macs are “so sexy” but…

applelogoMicrosoft just came out with its second Laptop Hunters video. Personally, I think this one is better than the first one, but you decide (embedded below).

We’ve got a guy with a $1,500 budget looking for portability, battery life, and power. And he says he’s “technically savvy” and knows what he wants.

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I’ve Given Up on Digg & Delicious But Am Hooked on Reddit

The title of this post was originally going to be “Delicious: A Review from a Late Adopter.” But that was four months ago and only a few days after I started using social bookmarking site Delicious. At the time, I found it useful even if lacking in a few areas.

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I Bought My First Firefox Extension Today

While Walt Mossberg is getting buzz for calling Firefox 3 the “best browser for web — for now,” I thought I’d point out my first time paying for something to do with a browser. I purchased the Dictionary Tooltip extension for Firefox 2 for $3.99. And while I’m anxious to give Firefox 3 a try, I’m waiting for the big kick off later this month.

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HP is the New Dell: Great Customization Options and Even Better Price

My last two laptops have both been Dell. I had always loved the fact that I could customize my laptop fairly specifically at the same time as getting a great price. At the time, other companies generally could only offer one of those options: a prepackaged bundle with a good price or customization with a premium.

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Online Backup Wars: Mozy Responds to HP Upline

Mozy, the online backup solution I use and have mentioned a couple times, is responding to HP’s Upline debacle in an interesting way. First, some background information:

Two weeks ago, HP released HP Upline, a service similar to Mozy that provides unlimited storage for $59/year. HP also released free accounts of the service, limited to 1GB and one year (Mozy does free too, but their version is 2GBs and has no expiration date). About a week and a half later, the Upline service went down for several days.

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Review: SlingVine Makes Sending Files Easy

SlingVineSlingvine is a free application that allows you to send files over the Internet. For me, it felt like a replacement to email attachments. Here’s how it works:

You download and install the client on your computer. Then you right click on any file or folder in Windows and click on “Sling Selected Items.” This uploads your files or folders to a temporary webpage (url) that you then give out to whoever you want to receive your files.

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The State of Phone Support: Not Good

Phone SupportPhone support: it’s all around us. Even with the Internet being last decade’s next big thing, somehow we’re still on the phone when we need help. And how is it? Has there been innovation? Improvement? Hardly.

In my experience, not much has changed with phone support in terms of today versus, say, ten years ago. And I’d say that, on average, I’m on the phone for support almost weekly (at least multiple times a month). Other options are available, of course, like email or chat.

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