I don’t have a “smart” phone and am in the market. So what logically comes to mind? The iPhone, of course. But I’m a T-Mobile customer and most my extended family are as well, which means we can all talk to our hearts’ content without worrying about minutes. Thus, it’s hard for me to give up the plan my wife and I are on: 1,000 shared minutes for only $50.
But our contract with T-Mobile recently expired, so I thought I’d use that as leverage to see what T-Mobile could offer me to, you know, “retain” me. At the same time, though, I don’t want to admit that I’m mostly happy with their service. What followed was an interesting conversation with a T-Mobile “retention representative” I was transferred to.
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