It seems that everyone and their dog is reporting on the shipping issues Netflix has been having for the past few days. So I figured I’d add my two cents: I don’t think it’s a big deal. Netflix, if you’re listening, don’t worry about crediting my account for the couple days I missed getting DVDs.
Sure, sure, we have the usual analysts telling us this will cost Netflix millions of dollars in lost revenue per day. And, of course, bloggers love pointing out the negative responses from customers. But, for me, Netflix has under-promised and over-delivered dozens of time. I’m not sure how they get me my DVDs so lightening fast, but if it means their system breaking down for a couple days every once in a while… so be it.
Leave a comment below if you’re a Netflix customer that’s been satisfied enough in the past for this current situation not to ruin your day. Or am I only one?
Also, see below if you haven’t seen how Netflix has responded to its customers. Seems like a great response to me:
IMPORTANT: Your DVD Shipments Have Likely Been Delayed
We’re sorry to report that since Tuesday we’ve been experiencing issues with our shipping system, so many of you have not received DVDs in a timely manner and many of you have not received emails letting you know we got a DVD back from you.
We pride ourselves in delighting you, and we’ve let you down. We apologize and are working around the clock to restore normal operations. To all of you whose shipments have been delayed, we’ll be automatically applying a credit to your next billing statement. Or, if you are new to Netflix and your first shipments have been delayed, we recognize that this is not a good way to begin your Netflix membership and we’ll automatically extend your free trial.
Our goal is to ship DVDs as soon as possible and to keep you updated. Again, we are sorry for the inconvenience we’ve caused you and thank you for your patience.
The Netflix Team