Comments on: Comcast Rewards You for Complaining Publicly

By: richardpuleo

richardpuleo — Thu, 26 Nov 2009 01:08:48 +0000

THANK YOU VERY MUCH FOR GIVING ME FREE H.B.O. FOR A YEAR ALL I HAVE TO DO IS REGISTER AT www.MyComcastRewards.com/339 AND GUESS WHAT. THE FILE DOESN'T EXIST.
YOU REALLY P_ _ _ ED ME OFF !! PLUS,I CAN'T GET THRU ON THE PHONE

By: richardpuleo

richardpuleo — Wed, 25 Nov 2009 19:08:48 +0000

By: danielle

danielle — Sat, 07 Mar 2009 01:52:23 +0000

comcast screws up but never makes it up to me! I would have considered an apology note anything would have been better than nothing at all . My phone , cable & internet all were shut off at least 3 times in one month. There mistake they shut off mine instead of the persons who was moving out in the next apt. They never did anything to make up for all those total outages! They did agree with me how much it sucked to have been with no phone t.v. ,or internet all that time.I 'm not sure what is fair? Also they gave me a price for the month and it has never been the price they assured me it would be. Is this not even worth getting upset about? Please anyones thoghts thanks daniellevincent02@comcast.net

By: Motorsport Experience

Motorsport Experience — Wed, 03 Dec 2008 06:31:36 +0000

Wow interesting theory. I must start complaining more or start a blog dedicated to complaints on ComCast.

By: Comcast Screws Up But Then Makes It Up To Me | Bob Caswell

Comcast Screws Up But Then Makes It Up To Me | Bob Caswell — Wed, 23 Jul 2008 18:10:40 +0000

[...] looks like Comcast is in the news again but not for the best of reasons. So today seems like a good day for me to share my latest Comcast [...]

By: Comcast Rewards You for Complaining Publicly | TechConsumer

Comcast Rewards You for Complaining Publicly | TechConsumer — Tue, 15 Jul 2008 07:06:03 +0000

[...] This article is cross-posted at BobCaswell.com. Subscribe to TechConsumer: RSS / Email Sphere It 9 Comments Published on: April [...]

By: It’s Comcrapstic! My Comcast Tech Support Story : TechPolymath

It’s Comcrapstic! My Comcast Tech Support Story : TechPolymath — Sat, 05 Jul 2008 05:18:46 +0000

[...] mentioned my issues in our post about Comcast rewarding you if you publicly complain and two Comcast [...]

By: Paul Ellis

Paul Ellis — Tue, 08 Apr 2008 14:11:12 +0000

@Frank and Scott, I posted my story here.

By: It’s Comcrapstic! My Comcast Tech Support Story | TechConsumer

It’s Comcrapstic! My Comcast Tech Support Story | TechConsumer — Tue, 08 Apr 2008 12:58:11 +0000

[...] mentioned my issues in our post about Comcast rewarding you if you publicly complain and two Comcast [...]

By: Paul Ellis

Paul Ellis — Tue, 08 Apr 2008 03:53:43 +0000

Frank,

Obviously I would appreciate any help getting my connection back to normal, but what you (and all of the Comcast people) have missed so far is that we shouldn’t even have to talk to you or blog about your company. That is the failure. I have called (or tried to but the system was broken) about a dozen times now, half of those were after I completed the online form linked above (which did get people to call the next day), and only now after the blogosphere mention is there a chance of things getting fixed for me. That is a complete systematic failure, and I’m not talking about your IT systems.

The people I have talked to have been eager to help, but have been completely and utterly under-qualified (you know, like when a 2-year-old wants to help you cook). Honestly, I couldn’t believe how little these people knew about IT, broadband, and the internet in general. It was so bad that I started outlining the blog post about it while I was waiting on hold.

This really is the type of thing that people will switch service providers for. I know, I have already checked out DirecTV “packages” and the availability Verizon’s FiOS plans in my area.