Month: March 2008

Amazon’s Attempt at Helping Its HD DVD Customers

Earlier this week Best Buy announced that it would offer $50 gift cards to its customers that purchased HD DVD players before February 23. Not only that, the company is giving some trade-in value for HD DVD players or movies, regardless of where they were purchased. Apparently Amazon wanted in on the good PR and

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Month: March 2008

Sony Charges $50 Extra to Sell You Laptop with No Crapware

Sony and crapware have a special relationship, so much so that it takes over two minutes for its laptops to boot into Windows (compare that with 30 seconds for a MacBook). The company has even issued press statements explaining its reasoning: “The programs are carefully selected and provide benefits to many consumers, up to 30%

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Month: March 2008

Best Buy Giving $10 Million in Gift Cards to HD DVD Buyers

Best Buy is giving $50 to anyone who bought an HD DVD player from Best Buy before February 23. The company said that customers “won’t have to do anything to receive their gift card.” The gift cards will be mailed out automatically to all customers Best Buy can identify as having purchased an HD DVD

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Month: March 2008

The State of Phone Support: Not Good

Phone support: it’s all around us. Even with the Internet being last decade’s next big thing, somehow we’re still on the phone when we need help. And how is it? Has there been innovation? Improvement? Hardly. In my experience, not much has changed with phone support in terms of today versus, say, ten years ago.

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Month: March 2008

Blu-ray in the News: High Prices & No Microsoft Love

Since Blu-ray became the next generation movie disc format of choice, the consumer supposedly has been better off. But Tom’s Hardware claims that prices of Blu-ray players are higher than ever and that now, in fact, is the worst time to buy. Interesting. I’ve been tracking Blu-ray vs. HD DVD player pricing for the past

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Month: March 2008

The Economist Talks Digg Strategy and Adds Comments

Last week the Economist (subscription required) had an interesting article about researchers in an HP lab that have been comparing strategies for maximizing readership on Digg via the layout of the front page. They were trying to answer the following question: Should the most recent stories be on top? That’s the way Digg is now,

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Month: March 2008

YouTube Video Quality Soon Will Not Suck

Apparently YouTube is on the verge of making a big announcement since there seems to have been an announcement about the announcement (nice way to get double the press). And search engine Mahalo has already created a page dedicated to news on “YouTube High Quality” with a video (embedded below) showing an example of how

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Month: March 2008

My First MySpace Friend: SPAM

So I joined MySpace about a week ago and was already annoyed at the way they sent me my password over email. But then, just a few days later, I got an email with my first MySpace message / friend request from someone named Riley whose profile picture is a girl in a swimsuit. Originally,

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