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We at strive to provide an environment where readers find a unique blend of relevant computer news and do-it-yourself computer help. Now we’d like to make it even easier for you to find answers to your computer questions. A permanent link entitled “Help Desk” will be placed at the top of the left sidebar and point to this post. This will be an open thread where anyone can ask any computer question (via posting a comment), and will try to respond the same day. It’s that simple. Ask away!

  • gmoney

    I have two computers (A, B) that are networked. Recently I purchased a third computer and tried to add it to the network. PROBLEM: I used the network wizard to add the third computer to the network, once finished. I rebooted then tried to access workgroup computers but was only able to see computer B. I went to computer A and was able to see computer B and the new computer. When I tried to access new computer from computer A, the following message appeared “You might not have permission to use this network resource. Contact the administrator of this server to find out if you have access permission. The network path was not found”. This occurred while having the firewall disabled. I then pinged computer A from the new computer and was successful. Do you have any suggestions or ideas of what I can do to resolve this problem? They are all using Windows XP home edition SP2.



    Have you checked out our “File & Printer Sharing Basics” article?

    Otherwise, all I can say (without more details about the specific problem) is that you need to have all computers on the same workgroup. And it’s best to have a folder you’ve shared for all access on each computer. This way, as an alternative, you can map a network drive. Are you familar with this?

    Right click on “My Computer,” click “Map Network Drive.” The “Drive” section asks you what drive letter you want the network connection to be assigned. The “Folder” section is where you type in the location of the shared folder. It uses this format:


    So, as an example, if your computer was named “ComputerA” and you shared a folder on it called “Music,” you’d type in:


    Let us know if this helps.

  • gmoney

    Thank you, this solved my problem. your help is greatly appreciated it..

  • Georges


    I have received a second hand server compaw proliant 5500 , for our ONG and since it was a gift, no way to request CD’s or diskettes of installation.

    I amtrying to load the windows Xp faori enought for what we need.

    The problem is that I cannot boot from the CD room since It was not programmed to do that, only boots from diskette .

    I need to know how to enter in a bios, such as in the standard pc’s ( del) or something like that.

    I tryied to download the smartstart from compaq, but since is a CD and CD room doesn’t boot, I dont know what to do,

    Best regards




    It does sound like you need to change the boot order so that the computer boots to the CD before the hard drive. You mentioned how standard pcs use the “delete” key. Well, hps, compaqs, etc. are more likely to use one of these keys:


    Try tapping all of them while the computer is first turning on. Let us know if this helps.

  • DS Nation

    When I try to restart my computer using the “Start” feature, the computer starts the process, then stops at “Computer is Shuting Down” and locks in that point.
    Is there a process that I can do that will fix this problem?


    DS Nation,

    This is usually caused by a problematic application that is running in the background. When the computer tries to shutdown, it first has to shutdown the running processes. If there’s a problem with one of them, it can cause the shutdown process to be interrupted.

    There’s a utility built into Windows called “MSConfig,” which allows you to pick what programs start when the computer starts. If you minimize the amount of programs starting when the computer starts, you also minimize the programs needing to close when the computer shuts down. It’s possible that this could fix your problem. For more details, refer to this article:

  • Glenis

    Recently and without notice or cause, my Yahoo home page appeared larger in font. How do I change back to my original screen/font size. I fear something I downloaded my have caused this dilemna. Is this a easy fix??



    If you’re using Internet Explorer, then you’d go to Tools, Internet Options and look for the “Fonts” and/or “Accessibility” tabs to see if anything has been changed there.

    Alternatively, you could use System Restore to restore your computer to a day earlier before the change happened. Read how to do this here:

  • D.S. Nation

    I have a problem with my computer and pictures.
    Whenever a picture is suppose to be in a message, all I get is a red X in the upper left corner of the frame.


    DS Nation,

    I’m not sure if this problem is happening inside your Internet broswer, but if so, you’re probably using Internet Explorer to browse online. Finding the specific answer to your question with Internet Explorer may be difficult. However, an alternative is just to download and use Firefox, which can be found here:

  • DS Nation

    I have a PheeNet 8-port Nway switch, and several power supplies and not sure what is the correct one for the PheeNet. Any help?

  • Jay


  • Jay

    DS Nation,

    That was for you on the switch. That’s 7 Volt DC 1 Amp.

    Found it on the Pheenet site.

  • Hi i just want some help about my computers freezin sometimes!! I dont know why! i dont have any viruses on it. I dont know what wrong with it. Can some1 help me pls?

  • Bob


    Computer freezing can usually be put into two categories: hardware or software. If it’s software, then you should be able to press the keys Ctrl, Alt, and Delete together to pull up the “Task Manager” (in Windows XP) which will then tell you which programs are “not responding.”

    If the problem is hardware, however, it is more serious. The freeze could cause your computer to stop responding to any key strokes (including Ctrl, Alt, Delete). If this is the case, you need to have it diagnosed by a professional who can usually determine which component has gone bad.

  • Antonio Luis

    Hi all,

    I need to change RAID of Proliant 5500. I have smartstart CD. I supose that computer should boot from this CD, but dont.

    How can I change the RAID. How can I use Smarrsart? Should I need something else?

    In configuration, – F10 key – the system ask for a diskette. But I haven´t. Where I can get it?

  • Bob


    You may want to check your version of SmartStart and compare it with what HP currently supports for your server. Perhaps your CD is bad or an older version. Here’s a link to HP info site on SmartStart:

  • John

    Hi I have a 12000 series Cisco router at the Central Office I work at, I was messing around with it and I accidentally deleted the IOS off of it, is there any way to get the IOS back so I can get the Abilene backbone back online?

  • Bob


    Do you have a copy of your Cisco’s config backed up anywhere? Otherwise, you’ll have to reconfigure it from scratch. Good luck.

  • Joe G.

    i have a computer with xp 64bit and a computer with xp pro 32bit i am having a problem getting them to see each other am i missing a driver or something

  • Bob


    While I haven’t tried to network two computers with those exact versions of XP, I’m pretty sure it should work. Have you tried pinging each computer by IP address from the other computer? Do they respond?

    One option is to manually force a share name to be associated with an IP address by editing the hosts file in Windows, usually located in C:\Windows\System32\drivers\etc Open the hosts file using notepad to edit it. Hope this helps!

  • kaushik

    you might not have permission to use this network resource.Contact the administrator of this server to find out if you have access permissions. Network path was not found.

  • Mike Kreitler

    I have a SanDisk 1gb drive. Got this drive right around 5 to 6 months ago from bestbuy sn#880604NTB ade in china SDCZ4-1024 this unit has been working great when last night I started my computer up and the light flashed on the drive and lit up. After 20 min. the drive light went out and when I went to pull it out of the usb slot,it was so hot I could hardly hold on to it! I am runing xp with AMD 64 processor 4000+ with 2.40GHz, 2.00GB of RAM What could have happended to my drive?

  • Mike,

    I would test the drive on another computer to see if the problem is being caused by the drive or the computer. If the same problem exists on another computer, get a new drive via warranty replacement as soon as possible.

    If the problem doesn’t exist on another computer, try other USB ports on the original computer (and plugging in directly rather than through a hub, if you had one).

  • Jay

    I’d like to see a front page article with your thoughts on
    the new GoogleApps. Google Apps and a machine running Ubuntu, can you take your company off Microsoft?

  • Peter

    I am relatively new to the world of computers and hope you can help with the following query. I have
    NIS2007 installed and as far as I can see it is working properly. Belarc Advisor however, keeps saying that real-time file scanning is off! Why is this so?
    Best regards,

  • Even if plenty of people have complaints about Norton products, one thing they’re good at is informing you of any problems. If you load your Norton configuration screen and see green check marks, then you’re good.

    I personally wouldn’t worry about Belarc Advisor’s warning if Norton says everything is tip top.

  • Peter

    Thankyou Bob for your prompt reply.
    Regards, Peter